Eterniti
Guest Services Internship
Barcelona, Catalunya, Spain - Internship
Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our Palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.
At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure.
To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.
RESPONSIBILITIES
You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in:
FRONT & BACK OFFICE
- Managing communication with guests before, during and after their stay, via phone, chat or email.
- Managing our mailbox; your goal is Inbox Zero
- Liaising with guests so they complete their online check-in prior to arrival
- Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
- Upselling and cross-selling
- Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
- Collecting feedback from guests to keep improving our services
- Controlling and managing reservations booked instantly in our Property Management System
- Preparing proposals for individuals and groups
- Closing and managing direct reservations
- Arranging some extra services for our guests, such as airport transfers and at-home massages
- Coordinate and organize extra services with our partners and on-the-ground staff
- Handling the invoices for such extra services
- Organize and coordinate cleaning with our different providers
- Communicate and coordinate maintenance issues with our on-the-ground staff
KEY INFORMATION
The application journey has 4 key steps:
- Step 1: screening call for selected candidates
- Step 2: case study
- Step 3: video interview with our Operations Supervisor
- Step 4: reference check
We’d love to hear from you if…
- You are available for a period of 6 months (Starting date : September 2026)
- You are flexible : work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most
- You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
- You speak (and write) English and French fluently.
- You have at least 6 months of experience in a working environment, preferably in English
- You are eligible to work in the EU and willing to relocate to Barcelona
ABOUT US
- Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
- Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
- Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
- Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
- Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
- Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.
We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.
Oh, we’ve got perks.
- Emerald Stay membership:
- All-year-round discount of 10% off on Emerald stays
- Discount of 50% off on Emerald stays during low season, on selected properties
- Discount on services in all our destinations
- Paid internship: 750€/month
- Quarterly performance bonus linked to personal objectives
- You’ll get 6 days of paid vacation during your internship
- Birthday off
- Flexible work environment : we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd like
- Well-being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversary
- Coaching program for Supervisor level and above from 1st anniversary
- Team member referral program
- Property referral program
- Regular optional team events
If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!
