Hospitality Internship

Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the “Best leisure property management company” award and in 2022 the “Sustainability” award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. Last but not least, we are recognized as a Great Place to Work®, and are accredited HappyAtWork® as well as B Corp®.

In this internship, you’d support our Centralized Operations Team (comprising 7 people) at our head office in Barcelona.

RESPONSIBILITIES

Just like in a hotel, our operations team will take actions in various departments. Your responsibilities will include but not be limited to the following:

FRONT & BACK OFFICE

• Managing communication with guests before, during and after their stay, via phone, chat or email.
• Managing our mailbox; your goal is Inbox Zero
• Liaising with guests so they complete their online check-in prior to arrival
• Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
• Upselling and cross-selling
• Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
• Collecting feedback from guests to keep improving our services

RESERVATIONS

• Controlling and managing reservations booked instantly in our Property Management System
• Preparing proposals for individuals and groups
• Closing and managing direct reservations

CONCIERGE

• Arranging some extra services for our guests, such as airport transfers and at-home massages
• Coordinate and organize extra services with our partners and on-the-ground staff
• Handling the invoices for such extra services

HOUSEKEEPING & MAINTENANCE

• Organize and coordinate cleaning with our different providers
• Communicate and coordinate maintenance issues with our on-the-ground staff

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION

• Internship start: flexible
• You’ll get 10 days of paid vacation during your internship
• Work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most
• We have a flexible home office policy: with us, you'll work at the office two days per week - the rest of the time, it's up to you
• Paid internship: 600€/month
• The recruitment process is the following:
  • Step 1: screening call for selected candidates
  • Step 2: case study
  • Step 3: video interview with our Operations Manager and Operations Supervisor
  • Step 4: reference check

ABOUT YOU

• You are available for a period of 6 months, between 30 and 40 hours per week
• You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
• You speak (and write) English and either French or Spanish fluently (French preferred)
• You have at least 6 months of experience in a working environment, preferably in English
• You are eligible to work in the EU and willing to relocate to Barcelona

ABOUT US

We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

We are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.

Feeling aligned? Then we want you on the Emerald Stay team!