Destination Coordinator, Verbier
Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20+ chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America.
We’re looking for a Destination Coordinator in Verbier to work for both brands : Emerald Stay and Verbier Exclusive. As a Destination Coordinator, you will be responsible for the smooth running of operations, client satisfaction, and relationships with our suppliers and service providers in this destination. Your responsibilities will include, but are not limited to, the following:
RESPONSABILITIES:
AT VERBIER EXCLUSIVE:
Reports to: Ruaridh Wightman, General Manager
- Timesheets for the Verbier Exclusive team: approximately 1 day a week, then every month be responsible for all team members signing them.
- Tourist Tax: half a day a week making sure all tourist taxes are completed for all Verbier Exclusive properties.
- Other admin tasks in Verbier Exclusive Office as and when needed, for example checking invoices (laundry invoices, phone bills, bakery invoices, etc).
AT EMERALD STAY:
Reports to: Gener Arenas, Head of Field Operations, Switzerland & Spain
Guest Relationship Management:
- Coordination of specific preparation needs for the upcoming stays, based on our Property Management System: VIP treatment, birthday cake, etc.
- Visiting guests and promoting cultural activities of the region, preferably genuine and off-the-beaten-path recommendations.
- Upsell of extra services for guests: private transfers, massages, at-home chefs, etc.
- Intervention in case of guest emergency: exceptional inability to access the property for example.
- Tourist Tax: making sure all tourist taxes are completed for all Emerald Stay properties.
Quality and Operations Management:
- Inspections of properties prior to check-ins and after check-outs.
- Possibly remove the linen from the beds upon check-out and place them in laundry bags, so our laundry provider can easily remove them.
- Property cleaning coordination with the external cleaning companies ; continuous training of the cleaners to meet our demanding standards.
- Management of the linen inventory as well as hospitality products: welcome gifts, bathroom amenities, coffee capsules, sponges, etc.
- Property management in coordination with external providers (wood provider, electrician, plumber, etc); we strive to maintain excellent relationships with all stakeholders.
- Monitoring and coordination of all short and longer term maintenance work.
- Recommendations on the optimization of operational processes.
KEY DETAILS OF THE POSITION
- Position dates: December 2025 to April 2026, with the possibility of extending the collaboration long-term.
- Full-time seasonal contract.
- Position based in Verbier.
- Driver’s license and personal vehicle required (travel expenses reimbursed).
- Competitive fixed monthly salary plus monthly performance-based bonus.
- Working hours and days vary, including weekends.
KEY INFORMATION ON THE RECRUITMENT PROCESS:
- Step 1: screening call for selected candidates
- Step 2: video interview with Emerald Stay's Head of HR & Hospitality, Fanny Chapel
- Step 3: video interview with Verbier Exclusive's General Manager, Ruaridh Wightman
- Step 4: reference check
We'd love to hear from you if you have:
- A proven experience in 4* or 5* hotel operations, in front office, or guest relations.
- Passionate about hospitality, customer service, and innovation in the sector.
- A degree from a hospitality school is a plus.
- Highly autonomous, entrepreneurial mindset.
- Solution-oriented approach.
- Strong attention to detail.
- Good stress management and maturity.
- Flexible, open-minded, and positive attitude.
- Fluent in French and English.
ABOUT US
At Eterniti, we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. We are recognized as a Great Place to Work®, and are accredited HappyAtWork®. The way we work, think, and grow is shaped by a set of values we actually live by:
- Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
- Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
- Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
- Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
- Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
- Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.
We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.
Ready to join?