Maintenance Manager

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 600+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20 chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America.

At Emerald Stay, our on-site team, which the Maintenance Manager belongs to, is the key point of contact for our guests throughout their stay. We are looking for a sharp, competent, and proactive person to join us. You would be reporting to our Head of Field Operations for France. To describe our workplace culture in a nutshell: we’re demanding and caring.

RESPONSIBILITIES

• Conduct some maintenance work in our properties, in the French Alps:
  • Preventive and corrective maintenance, such as tightening door handles, cleaning drains, and replacing light bulbs.
  • Reactive maintenance, such as fixing a broken door.
• Coordinate some maintenance work with external contractors: electricians, plumbers, painters, etc.
• Help us build our maintenance offer to homeowners so that we quickly reach profitability on maintenance operations.
• Help us build our maintenance team in the Alps which you will be overseeing ultimately.
• Develop the maintenance expertise of our on-site team: train them on simple maintenance tasks, and create internal tutorials on maintenance for all.
• Conduct regular inspections of our properties, reporting of any technical problems encountered, advise on and coordinate necessary interventions.
• Monitor a maintenance plan for each property: complete coordination and monitoring of specialized interventions as well as regular interventions by our partners for snow removal, gardening and cleaning of common areas.
• Maintenance and compliance with regulatory safety procedures and mandatory checks on various installations (fire extinguishers, chimneys, etc.).
• Cost control and cost management.
• Optimization of energy consumption.
• Other possible tasks, such as manual snow removal of jacuzzi covers.

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other projects, in the respect of your qualifications.

KEY INFORMATION ON THE POSITION

• Position based in Haute Savoie, close to any of our destinations in the area (in order of preference: Morzine, Les Gets, Chamonix, Les Houches, Argentière, Megève, Saint-Gervais, Les Carroz d’Arâches, Châtel).
• Regular travel to our destinations in Haute Savoie, in Savoie, and in Isère (one day per week, on average), and possibly from time to time to Verbier in the Swiss Alps (once or twice a year, at most).
• A work vehicle will be provided.
• Workdays vary, we work in hospitality.
• Employment start: preferably at the beginning of September.
• Employment type: full-time permanent contract (39h/week).

KEY INFORMATION ON THE APPLICATION PROCESS

The application journey has 4 key steps:

• Step 1: screening call for selected candidates
• Step 2: video interview with our Head of HR & Hospitality
• Step 3: video interview with our Head of Field Operations for France
• Step 4: reference check

We’d love to hear from you if…

• You are an entrepreneur at heart - we expect you to be proactive and constructive at all times; you thrive in a fast-paced environment.
• You have a positive attitude and great interpersonal skills. You enjoy working with others.
• You have strong computer skills.
• You speak (and write) French fluently; your English level is at least B2.
• You are eligible to work in the EU.
• Nice-to-have: you have previous experience managing people.
• Nice-to-have: you have used Breezeway before, our maintenance tool.
• Nice-to-have: you have used Nuki before, our smart-lock system.

ABOUT US

At Emerald Stay, we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. We are recognized as a Great Place to Work®, and are accredited HappyAtWork®. The way we work, think, and grow is shaped by a set of values we actually live by:

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.


Oh, we’ve got perks.

• Discount on Emerald stays, during specific periods, on selected properties
• Regular team outings and events: because work is fun when you’re part of an awesome team
• Some "tickets restaurant" as of your 1st work anniversary
• External coaching: for supervisor level and above - we believe and invest in you
• Anniversary perks

Ready to join?

If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!